Payments & Policies

These Rules were adopted to facilitate a pleasant experience for the public, including all members and guests, utilizing the Services and the Club. For members of the Club, these Rules are part of your membership agreement, and we appreciate your strict compliance with the Rules. From time-to-time Catamount Pickleball may adopt and post updates to the Rules or additional policies. If you have questions about our Rules, please email us or contact a club staff member.

If you object to anything in our Rules (or otherwise do not understand or agree to be bound by our Rules), then do not use our Services. If you use our Services in any way, you acknowledge that you have read, understand, and agree to our Rules. It is your responsibility to carefully read and make sure you understand the Rules.

The Complete List of Club Rules can be found here.

2. Mission

Catamount Pickleball encourages well being and connection with others in the space where purposeful recreation meets friendly competition. We focus on creating camaraderie and community through sports and inclusiveness for people of all abilities and skill levels.

As an employer, we value fair compensation, room to grow, training, a healthy and creative work environment, and appreciation for the important role that diversity plays in enriching and enlivening our organization.

3. Diversity Statement and Nondiscrimination

Catamount Pickleball values the diversity of our members, guests, and employees, and is committed to treating everyone with fairness and respect. Catamount Pickleball represents that it will not discriminate against any person because of gender, sex, race, creed, age, color, origin, sexual orientation, or ancestry in considering applications for memberships or use of Catamount Pickleball Services.

4. General Club Rules

(4.1) Code of Conduct. Use of the Club is a privilege that carries with it the expectation that members and guests will abide by a high ethical code of conduct. Members and guests must treat each other and employees with dignity and respect. Abusive language and behavior will not be tolerated and are grounds for sanctions, up to and including expulsion. Abusive behavior may include, but is not limited to harassment, offensive comments, profanity, threatening language or gestures, and unwanted physical contact. Unless under separate contract with Catamount Pickleball, all play at Catamount Pickleball is intended for your personal and non-commercial use only.

(4.2) General Public and Membership. Catamount Pickleball is open to the public and also offers various levels of membership for frequent adult customers that wish to take advantage of more favorable pricing and benefits. Members are welcome to bring guests to the Club, however, guests will be subject to our customary fees, just like the public. General public and members are allowed into the Club facilities at the discretion of Catamount Pickleball and must comply with all Club Rules.

(4.3) Hours of Operation. Club hours and days of operation will be posted on our website and may change from time-to-time in consideration of holidays, seasons, member and guest usage, and maintenance requirements.

As a result of commercially reasonable repair, maintenance or special occasions, we may be required to restrict the use of, or temporarily close the Club from time-to-time. There will be no reduction, suspension, abatement, or apportionment of membership fees or other charges during such time when the above-mentioned occurs. If it is anticipated that part of the facility or the entire facility will be temporarily unavailable from time-to-time while repairs or renovations take place, management will make every effort to minimize any disruption to members during these periods, and if possible, to schedule any work during off-hours or during summer months.

(4.4) Mobility and Club Access. All members and guests must strictly follow all Club signage regarding mobility and access inside the Club. The Club facility is made up of a “Player’s Lounge” (aka the social/events area) and the court area (“Court Area”). Individuals are only allowed in the Court Area of the Club if they have a same-day reservation at the Club.

(4.5) Personal Effects. All members and guests must strictly follow all Club signage regarding personal effects, including player gear, and the storage of the same.

(4.6) Age Restrictions. Children under the age of seven (7) are permitted at the Club, but not on the courts, and only if accompanied by a parent or legal guardian at all times.

Children ages seven (7) through fifteen (15) are permitted at the Club, and on the courts, only if accompanied by a parent or legal guardian at all times. For illustration purposes, if the parent or legal guardian is playing on a court, the child must also be playing on that court.

Children ages fifteen (15) through seventeen (17) are permitted at the Club, and on the courts, without adult supervision, but only with prior written parental consent, coupled with Catamount Pickleball’s consent, which Catamount Pickleball may withhold at its sole discretion.

Catamount Pickleball reserves the right to refuse or discontinue service to any child who violates the Rules and/or whose behavior is offensive or disruptive, at Catamount Pickleball’s sole discretion.

The minimum age for a Catamount Pickleball membership is eighteen (18). Exceptions may be made at the sole discretion of Catamount Pickleball.

(4.13) Reserved

(4.14) Dress Code. The Club dress code is workout attire appropriate for a public environment where men, women, and minors will be present. Appropriate athletic court shoes are also required; non-athletic shoes and black-soled shoes are not allowed.

(4.15) Bathrooms. Bathrooms are provided for the convenience of members and guests. You may change in the restrooms if you do so as quickly as practical.

(4.16) Lost and Found. Lost and found articles are held in a safe place at the Club. Unclaimed items after 30 days are donated to a charitable organization. Bags, backpacks, clothing, or other articles left unattended in any area of the Club may be moved to the Club’s Lost and Found without notice, and at the owner’s risk and expense.

(4.17) Parental Responsibility. Parents are responsible for their children’s behavior in the Club. If a child is reported to have violated Club Rules, Catamount Pickleball may work with parents to address the behavior. If the behavior continues, the infraction may be reviewed by Catamount Pickleball. Parents may be sanctioned for rules violations by their children, up to and including expulsion.

(4.18) Refusal of Services. The Club reserves the right to refuse use of Club premises for any legal purpose.

(4.19) No Tobacco, Drugs or Intoxication. Because we’re concerned about your health, we require that you refrain from smoking, using tobacco products, or any legal or illegal drugs at the Club. It is our policy to expel members who may be under the influence of drugs or are visibly inebriated. We also ask that members treat one another with respect and that they refrain from using violent, coarse or derogatory language.

(4.20) Damage to Club. Any member or guest that visits the Club shall be responsible for any damages to the facilities caused by that member or guest.

(4.21) Additional Rules. Additional Club Rules are posted on our website and on signage at the Club. Club Rules will be updated periodically at Catamount Pickleball sole discretion. See the Catamount Pickleball website or official communications from Catamount Pickleball for any updates.

5. Compliance with Rules and Policies

All members, guests and employees are expected to understand and follow Club Rules and follow posted signs. Members and guests also have a responsibility to report any violation by a member or guest to Club management. While Club members may politely remind fellow members of Club Rules, members should not confront fellow members for infractions they observe, but instead, enlist the assistance of a Catamount Pickleball manager on duty or other Catamount Pickleball staff.

If a rule is violated, the infraction is brought to the attention of the member or guest by Catamount Pickleball staff. The member may be referred to Catamount Pickleball management for review and possible sanction, up to and including expulsion. Some rules may be temporarily suspended by Catamount Pickleball management to accommodate special occasions or events.

Club management is authorized to eject any member or guest from Club premises or activities for conduct which, in its judgment, is detrimental to the welfare of the Club.

Contacting Us

If you have questions about our Rules, Terms of Service, Refund Policy, or our Privacy Policy, or if you have questions about our Services, you can contact us by email, telephone, or mail:

CATAMOUNT PICKLEBALL LLC

530 Community Drive, Suite 2B

South Burlington, VT 05403

info@catamountpickleball.com

(802) 234-1162